Mike Roziere, Hotel Manager
My Job
Relationships
There are a number of hotels doing a great job in their markets and throughout the world. Several outstanding examples are right here in the City of Winnipeg.
The key to a great operation is staff and training. It's all about the relationships we create in those places. Many guests choose a hotel because they like the people who work there. It may not be even the greatest hotel, feature-wise, but it's the relationships.
This is the human aspect of hospitality.