Terry Holowaty, Aircraft Maintenance Engineer
My Day
Open environment
If there's a problem, a pilot will come to the hangar and report to the first individual they see.
It's not uncommon for someone to report a problem to Brad, who's a third level apprentice. He'll pass along the information either to me or to Sid or whoever.
There's not a lot of macho stuff going on in the hangar here. It's basically a very open, free environment. Whoever is easiest and most accessible at the time handles the customer.