Terry Holowaty, Aircraft Maintenance Engineer
Me and My Job
Listening skills
You've got to be able to listen to the aircraft owner. You have to be able to understand what they're saying about what's wrong.
Often a pilot will explain something but it's not actually happening that way. You have to sort of decipher it and get the true facts.
You need to be approachable too. You don't want someone to have a problem and not want to come and talk to you about it.